How does SMSGatewayHub pricing work?
Pricing is quote-based and depends on your channel mix (SMS, WhatsApp, RCS, Voice, Email, OTP), monthly volume, and route type. Share your requirement and you get a custom rate card, usually within one business day.
Do I get charged for messages that are not delivered?
No. Our billing model is pay-only-for-delivered — undelivered messages on live numbers are not charged, so failed or bounced sends do not eat into your balance.
Is there a minimum order quantity or long-term lock-in?
There is no mandatory long-term contract for prepaid plans. You top up credit as needed. Enterprise postpaid billing is available separately, backed by a Bank Guarantee, for high-volume accounts that prefer monthly invoicing.
What is the DLT scrubbing charge and is it included in the quote?
A statutory DLT scrubbing charge of INR 0.025 per SMS applies as mandated under TRAI's DLT framework. This is an industry-wide regulatory charge, shown separately from the messaging rate, and is non-negotiable.
Do rates differ for Promotional, Transactional and OTP SMS?
Yes. Promotional, Transactional and OTP SMS run on different routes with different throughput and DND rules, so each is quoted separately based on your expected volume per category.
Can I get one combined quote for SMS, WhatsApp, RCS, Voice and Email?
Yes. Since all channels sit on one unified CPaaS dashboard, you can request a combined quote across any mix of channels instead of managing separate vendors and separate bills.
How is the volume discount calculated?
Rates step down as your committed monthly volume increases. Your account manager reviews actual usage periodically and revises your rate card as volume grows.
Do you offer reseller or white-label pricing?
Yes. A separate white-label reseller pricing model is available for partners who want to resell messaging credit under their own brand and margin.