VAS / IVR-Interactive Voice Response

Cloud Based IVR

Getting New Customers is easy when you are always in reach with a 1800 Number.

IVRs
Solution

An interactive voice response is a technology that allows computing machines to communicate with people through voice recognition or keypad input, IVR systems also lessen the number of unhappy customers because of bad service.

Customer
Ease

Customers can also give a missed call to a particular number that you list on an advertisement. This is usually in order to generate a particular response, such as signing up for a feature, or opting out of one respond accordingly.

Virtual Receptionist

A virtual agent guides to make the entire concept of the computerized response instead of the popular philosophy of making it impersonal. Your entire call conversion are automatically recorded into our cloud based IVR system.

Call Recording

Call recording is one such siloed application which is now being cohesively used with the IVR solution.

Multiple Channel

Our Multiple Channel option also ensures you only pay for those services you want and need.

Multi Level IVR

Multi Level IVR helps you provide services on a global platform in different languages.

How IVR Work?

customer care call cernters and help desk servics can utilize Interactive Voice Response (IVR), an automated platform that lets computers interact with humans via voice and tones entered through a keypad. This can essentially save cost of operations and also increase security in the calls. In his article, we will talk about how IVR works. The technology used in IVR has revolutionized the industry. Before, to gather responses from the caller, the solution has to present information with the use of pre-recorded voice prompts. IVR uses a special hardware such as the telephony board or telephony card and a computer to accept calls. When a person connects to a call. they will be guided to the menu options and asked the numbers to dial into the device.

Why you will go with SMSGATEWAYHUB?

Easy Online registration Process on SMSGATEWAYHUB.
Instantly activations.
SMSGATEWAYHUB provide you configure your own number as a IVR number.
Manage your IVR Online with lots of functionality.
No Internet connections required Compulsory.
Download your IVR report.
Access your IVR with any Device.

IVR Features

IVRs Solution is the service which accepts the calls, collect information and direct the call to proper recipient.

Virtual Numbers

Get Virtual Number with integrated IVR + Call forwarding to your personal mobile or landline numbers.

IVR Menu

Automated voice menu guide's caller to correct department by linking dial digits with extension codes.

Hold Music

Pleasant melody replacing silence or phone tons during waiting period for call answer from end receipent.

Custom IVR Call Flow

We built Custom IVR Call flow as per your business requirment.

Greeting Message

Start playing company's welcome greeting message when caller calls to IVR number.

Blacklist

You get ability to blacklist caller number anytime.

Call Monitoring & Recording

Function permitting to observe information concerning call logs (length, date & time, caller number, recording).

Conditional Forwarding

You can define rule for forwarding calls according to date, time or any other conditions or parameters.

Voicemail

Recorded voice messages from subscribers whose calls you missed will be saved to your email.

How it works?

Scenario 1 Scenario 2

CALL TRACKING

IVR PHONE TREES

Bulk SMS Case Studies

Bulk Sms for Advertising & Marketing

Add SMSGATEWAYHUB bulk SMS to the channel mix and delight your customers with the best mobile marketing returns.

Bulk Sms Service for Healthcare

Be the hospital-at-hand using SMSGATEWAYHUB SMS services. Make patients feel their health and wellness is your top priority.

Bulk Sms Service for Logistics

Be the logistics company that keeps customers happy with efficient, quick and on-time delivery alerts and services.

What is IVR-Interactive Voice Response?

IVR - short for Interactive Voice Response - automates communication with phone guests. The vast majority know about IVR applications. These applications permit clients to recover data, for example bank balance, flight timetables, and film show times from any phone and without the assistance of a live operators.

What is Inbound IVR and Outbound IVR?

Inbound IVR implies the IVR framework handles approaching calls. Typically inbound IVR applications are utilized for business telephone frameworks, with music on hold, auto attendant, 24/7 self-service, and automatic call steering. Outbound IVR implies that calls are dialed out. Outbound IVR applications include phone studies, update calls, and alerts calls.
Most IVR frameworks are intended for inbound applications. SMSGATEWAYHUB IVR Studio is for both inbound and outbound IVR applications. Furthermore, IVR Studio upholds coordination with outbound applications, like SMSGATEWAYHUB Broadcast By Phone Auto Dialler.

How do you integrate IVR with existing systems?

SMSGATEWAYHUB's IVR platform supports two integration methods - HTTP and Java. With HTTP, an Internet convention for the World Wide Web, the framework can without much of a stretch interface with any site. For different applications, any program written in Java can be handily coordinated utilizing Smsgatewayhub's IVR programming.

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IVR-Interactive Voice Response